Product Support Specialist

Product Support Specialist

Our client located in London, ON is looking for a dynamic go-getter with a solid information technology background to join this industry leading technical support team.

Position:

  • Become a product expert to provide exceptional front-line support (through calls and tickets) to our Client’s network of trained administrators
  • Contribute to their growing team with your information technology knowledge to help them get better at what they do
  • Work with team members, other departments, and clients to come up with innovative and effective solutions to complex problems in a tactful and effective manner
  • Their industry leading support teams supports their external clients from 8:30am to 8pm on a rotating basis and 24/7 emergency on call support line
  • They support their Client’s remotely in all aspects of their product: installations, database issues, workflow solutions and end user questions
  • You will join a support team who is dedicated and seasoned, with a Manager that is a product expert who will help you to handle escalations and critical issues reports
  • This is a Tier1 support position with the opportunity to move to Tier2 or 3 through great work ethic, fabulous Client interactions, and bringing forward new ides to make the team more effective

Requirements:

  • Post-Secondary Education in a Technical field such as Computer Programming/Science or Network Administration
  • PowerShell, Python, SQL scripting experience
  • Strong administration, organizational, planning and time management skills to work in a fast-paced environment
  • A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
  • A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
  • Previous experience in a help desk environment with a proven track record for exceptional service

Please send resume and cover letter to maureen@2a3group.ca or call 519-858-8880.