1st Level Technical Customer Service Support

1st Level Technical Support Customer Service

Our client located in London, On is looking to hire an entry level technical support person with a true belief and commitment to providing OUTSTANDING customer service.

They offer a very fast paced ever changing work environment.

Requirements:

  • Must have strong time management sills and can work productively unsupervised
  • Have an ability to think independently and solve sometimes complex problems with little guidance is essential
  • Pride in workmanship
  • Ability to interpret and/or discuss information with clients, which involves terminology or concepts not always familiar to you
  • Outstanding communication skills (verbal, written, phone)
  • Ability to multitask and change priorities quickly
  • Goal-oriented, organized team player

Technical Skills:

  • General desktop troubleshooting skills
  • Some experience in Windows Server administration is helpful. This includes a basic understanding of, DHCP, DNS, AD GPO etc.
  • Basic knowledge of HyperV virtualized environments. This includes a general understanding of P2V, V2V and V2P migrations as well as live migrations, replication, and failover
  • An understanding of general networking concepts
  • Knowledge of MS Exchange Servers and some exposure to 03365 is an asset
  • An understanding of Backup and Disaster Recovery platforms/technologies/concepts
  • Experience with remote support, ticketing and monitoring tools is an asset

Please send cover letter and resume to maureen@2a3group.ca or call 519-858-8880.